Common Questions

With Kabo Health, you can consult a medical professional online and receive personalized treatment

Frequently Asked Questions

I just need a doctor's note for work/school. Can you provide one?

Yes!  We will fax your note directly to you, your employer or your school.  We also will provide medical advice, counsel you about your condition, and help you work through your treatment options.

Do you take health insurance?

We take most all health insurance plans. We can verify your insurance coverage at the time of your visit.  We are not allowed to provide free or discounted care to those covered by Medicare, Medicaid or other governmental health insurance plans. If you chose not to use your insurance, and pay in full at the time of service, our charge is $48.00.

I'm a traveler in Anchorage and need medical advice. Can you help me?

Yes, as long as it is not an emergency. If you think you have an emergency, call 911.

I have a chronic health condition. Can Kabo Health help me?

Yes, we will help you in anyway we can. We may be able to refill your prescriptions for chronic conditions on a temporary basis as long as the medication is not controlled or otherwise against our prescription policy.

Can Kabo Health help me with two or more problems in one consultation?

Yes, of course! 

I don't have a doctor, can you see me?

Yes, but you need to be able to follow up with Mountain View Urgent Care if needed. Scheduling a follow up visit is not a requirement to use our service.

Can I order lab tests through Kabo Health?

We can order labs to be collected at Mountain View Urgent Care or at LabCorp. You may be able to find a local health fair at one of the hospitals that offers the test for free. If you have lab results already, we are happy to review your lab results with you and make recommendations for treatment or further testing. 

Can Kabo Health fill out medical forms?

Sports and school physicals, handicap assessments for drivers and other forms require an in-person exam. We offer this service at Mountain View Urgent Care. 

Are all your services free?

We offer one free consult those without insurance. If you are financially able, we ask that you consider paying something to help us offer free care to those in need. If you need ongoing care for a condition, we ask that you obtain primary care.

I know you can't treat my condition online, but can I still discuss it with a medical professional?

If it is an emergency, call 911 or seek immediate emergency medical care. If you know your condition is not something that can be evaluated without an in-person examination, or if you think you may have a serious illness, please seek in-person health care.

I have anxiety and/or depression. Can Kabo Health help me?

Yes, we do provide brief online counseling for mild depression and anxiety. We can refer you to a local mental health professional to continue your care. We do not prescribe or refill chronic anxiety or depression medication. If you’re wondering whether you have anxiety or depression, you may speak to the online medical professional about your symptoms. We will not start you on a new regimen of medication, as the effects of medications need to be monitored by your ongoing mental health professional.

Do you have an office where I can be seen?

You can be seen in follow up at 3521 Mountain View Drive, Anchorage, AK 99508.

What does the word ``Kabo`` mean?

We made up the word Kabo to mean “a light that enlightens you.” Kabo is a combination of the root words “Kalea” and “Bodhi.” From the indigenous healing tradition, “Kalea” means “bright light.” From the eastern tradition, “Bodhi” means “enlightenment.” The idea of “Kabo” is the essence of our service. We hope to shine a light on your condition and enlighten you about your treatment options. We can save you time and money by avoiding unnecessary emergency room or urgent care visits.

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Questions?

Find the answers here, or call customer service at (907) 868-1105.

PRESCRIPTION RELATED QUESTIONS

Can Kabo Health write me a prescription?

Yes!  We write prescriptions when medically necessary and in compliance with Kabo Health’s prescription policy. Please be informed that Kabo Health is not a replacement for your primary care physician or annual office check-ups. Kabo Health is not an online pharmacy.

Kabo Health does not prescribe elective medications, narcotic pain relievers, or other drugs listed as controlled substances by the U.S. Drug Enforcement Agency or regulated under State law. Review the DEA Controlled Substances Schedule if you are interested in a particular prescription and are uncertain if it is listed as a controlled substance. We do not prescribe more than a 90-day refill and expect that you will follow up with your doctor within that time frame. Kabo Health consultations can address the majority of common medical conditions, and we can help you decide if your condition requires an in-person visit for complete care.

A prescription determined by Kabo Health to be medically necessary and in compliance with Kabo Health’s Prescription Policy will be electronically sent to a local participating pharmacy. You may request a copy of your visit summary for your records.

What kind of medications can Kabo Health prescribe?

When medically necessary, Kabo Health can electronically prescribe (sent to your local pharmacy) medications to treat your condition. Some common medications our providers can prescribe are:

  • Antibiotics
  • Anti-histamines
  • Flexeril
  • Flonase nasal spray
  • Imitrex
  • Phenergan
  • Prednisone
  • Pyridium
  • Tessalon Perles
  • Zofran

Kabo Health providers will not prescribe or renew a prescription for controlled substances regulated by the U.S. Drug Enforcement Agency, including but not limited to opiate pain medicine, Tramadol, Carisoprodol, Fiorcet, Pseudoephedrine, Armodafinil. Additionally, we do not prescribe anti-convulsants, certain anti-anxiety medications, certain anti-depressants, as well as drugs considered to be “elective.”

Patients, please be informed that Kabo Health is not a replacement for an office-based medical physical, nor is it an online pharmacy.

Do you refill prescriptions?

We do! But, we first will discuss your health history and assess whether a refill is safe or whether it would be prudent to see your primary care physician in person. The decision to provide a refill and the quantity is at the sole discretion of the health professional. Your online health professional will not start a new regimen of maintenance medication. We do require proof of recent prescription for all refills (e.g., photo of your most recent prescription bottle). We will not change the initial dosage of a particular medication as suggested by your primary care physician. For your safety, our maximum refill policy is no more than a 90 day refill. Be sure to share any information you have about your health history and condition that may help facilitate your refill (such as recent lab tests or recent blood pressure readings).

Can I get birth control prescribed through Kabo Health?

Generally, yes. This depends on your history and assessment of the risks and benefits to you. If you are currently using hormonal birth control, your online health professional can discuss your health history and assess whether a refill is safe at this time or whether it would be prudent to see a provider in person. 

Are you able to prescribe referral notes for physical or occupational therapy?

We do not prescribe or write referral notes.

Can Kabo Health prescribe oxygen tanks, wheelchairs or durable medical equipment (e.g. scooters, splints)?

Generally we cannot prescribe these items because they require monitoring, follow-up and an in-person physical assessment.

Can you send a prescription to a Canadian, online or mail-order pharmacies?

Unfortunately no, Kabo Health is only able to electronically send prescriptions to verified local pharmacies in Anchorage and the surrounding area. We are unable to send prescriptions to Canadian pharmacies, mail-order pharmacies, or online pharmacies.

SERVICE RELATED QUESTIONS

What is Kabo Health?

Kabo Health is an secure, online healthcare service. We are staffed by top American-trained medical professionals. We offer convenient and quick consultations online via webcam to Anchorage, Alaska and the surrounding area.

When should I use Kabo Health?

Kabo Health is here for you any time you have a non-emergency, low acuity medical issue or condition and want immediate care.

Do I need a webcam?

Yes, you will need a computer, phone, or tablet with a webcam to participate in Kabo Health.

I live in Alaska, but I'm on vacation in Hawaii - are you able to see me?

No, we only see patients who are physically present in Anchorage or close to Anchorage at the time of consultation.

My son is sick – can he just use my account for a visit?

No, you will need to create a separate profile for any children, dependents, or spouses. This is to ensure that each person has his/her own medical profile and medical history.

Can Kabo Health be my regular provider?

Unfortunately we do not provide primary care. However, we want to support your care between office visits, such as when you are traveling or when you have a limited condition. 

What kind of medical professionals provide care at Kabo Health?

Physicians who are board-certified in Family Medicine. They specialize in diagnosing and treating common conditions and are licensed to practice in Alaska.

Can I get a copy of my medical records?

Yes! Simply request records during your visit by signing a release of information.

Can you send my medical record to a designated person, entity, or company?

We are HIPAA compliant and have policies in place to prevent unauthorized disclosure of your protected health information. If you would like us to send or disclose your medical records on your behalf to another person or entity, we require written authorization and signed consent. 

Who founded Kabo Health?

Kabo Health was started by Dr. Jon Van Ravenswaay, an Alaskan urgent care physician, who is interested in the exciting field of free online health services.

How is my information stored?

We do not store any information on our website. We use a secure cloud-based  electronic health records.  For secure video conferencing we use a cloud-based, HIPPA compliant service.  We use our own employees as live chat assistants to direct you through the secure process of registering for our service.

What are the requirements for using Kabo Health?

Kabo Health users must be over 18 years of age or have a parent/guardian present at time of visit. A valid ID is required to confirm your identity.

You do not have to be a resident of Alaska, just be physically present in Anchorage or the surrounding area. A valid email address is required to login to your account.

You will need to agree to provide an honest rating of our providers and provide us helpful feedback to allow us improve our services.

A high-speed Internet connection is recommended for a higher quality experience, while using video. In order to participate in a video consultation, users must have a working and enabled webcam.

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